DG11--Sierra Telecom Recompete (VA-26-00023492)

The Department of Veterans Affairs (VA) is seeking a contractor to provide Local Exchange Carrier (LEC) telecommunication voice and data services to VA sites located in various states across the Enterprise footprint. The contractor will be responsible for providing services such as Plain Old Telephone Service (POTS), Primary Rate Integrated Services Digital Network (ISDN), and Direct Inward Dialing. The contractor will also be required to provide technical help desk support and adhere to the Service Level Agreement (SLA) parameters. Some key features of the job include: * Providing LEC telecommunication voice and data services to VA sites * Providing technical help desk support 24/7 * Adhering to the Service Level Agreement (SLA) parameters * Ensuring that all lines are from the Contractor CO/network with no additional vendor layers * Utilizing the VA OB-10 system or an approved Electronic Data Interchange (EDI) software system to electronically submit invoices for processing * Complying with all applicable local and FCC regulatory requirements * Providing telephone service portability and retaining established telephone numbers