Description
The Cherokee Nation is seeking proposals from qualified vendors to provide a software system for their Human Resources (HR) and Compliance departments. The system will be used to investigate reported incidents, manage investigative cases, and track incidents effectively. The proposed solution must be user-friendly, secure, and support various workflows tailored to the Nation's organizational needs. Key features include incident reporting and management, workflow automation and case management, data analytics and risk prediction, compliance features, and customization and branding options.
• The system must be able to handle 24/7/365 live telephone hotline coverage and have web-based and mobile application accessibility.
• The system must have role-based security with multi-user access and a minimum of 2GB file attachment capacity per individual case.
• The system must have customizable intake forms supporting a minimum of 15 questions and data retention and purge capabilities compliant with legal requirements.
• The system must have secure data encryption (at rest and in transit) and regular automated backup functionality.
• The vendor must have a minimum of three years of experience providing similar case management solutions and demonstrate financial stability and business continuity planning.