Description
The State of Oregon is seeking information from qualified responders regarding enterprise-level endpoint support and Level 1 help desk services. The goal is to gather insights from responders with the capacity to support a diverse total user base ranging from approximately 100 up to 5,000 employees across multiple agencies. The envisioned service model would operate within a decentralized environment, allowing agencies to participate at their discretion. Key areas of interest include endpoint lifecycle management, supported device types, security and compliance, Level 1 help desk services, break-fix and onsite support, and integration with existing state services.
• Endpoint lifecycle management
• Supported device types, including Windows-based desktops, laptops, and notebooks, as well as mobile devices using the iOS operating system
• Security and compliance, including integration with endpoint detection and response tools and support for compliance reporting and audit readiness
• Level 1 help desk services, including password resets, account lockouts, and basic troubleshooting
• Break-fix and onsite support, including onsite support across urban, rural, and remote locations in Oregon
• Integration with existing state services, including centralized service desk operations and M365 Email, Calendaring, and file storage systems