WKU-10405 WKU RFI for WKU Managed Print Services

Western Kentucky University (WKU) is gathering market information to evaluate and potentially replace its current Managed Print Services (MPS) for a fleet of Ricoh multifunction devices. The university seeks detailed responses on break‑fix support, consumables management, secure badge‑based print release, multi‑endpoint printing, usage monitoring, technology refresh cycles, pricing models, and customer service structures. Although no contract award or budget is disclosed, WKU aims to understand service options, cost structures, and innovative, sustainable printing solutions to inform future procurement decisions. • Break‑fix and consumables support for an existing Ricoh fleet (size not disclosed, but a separate inventory lists 347 devices). • Secure badge‑based authentication, mobile/PC printing, usage analytics, and periodic technology refresh every 3‑5 years. • Detailed description of pricing approaches (per‑sheet, subscription, etc.) and support models (on‑site, regional, or client‑trained). • Submission via Unimarket portal; responses become public record under Kentucky Open Records Act.