Provision of Meter Reading Services on a Multi-Year Contract

The Gwinnett County Department of Water Resources is seeking a qualified contractor to provide comprehensive water‑meter reading and related field service order operations for its entire customer base over a five‑year base term, with possible annual renewals. The vendor must supply Android smartphones, perform 13‑18 k meter reads per day, handle a range of service orders, maintain a minimum staffing level, and meet strict accuracy, reporting, and safety standards. • Daily meter‑reading of ~294,000 water meters using the vendor‑provided Smart‑Phone Meter‑Reading (SPMR) system. • Execution of transfer, move‑in/out, lock‑off, reconnect, and other service orders via a custom DWR web application. • Minimum staffing of 65 field personnel, provision of all equipment (phones, tools, vehicles) and compliance with OSHA, bonding, and insurance requirements (A.M. Best A‑8/A‑7 ratings). • Penalties for errors, late service‑order completion, and missed reads; incentives for newly identified in‑operative meters and connections. • Data delivery requirements include daily uploads, GPS‑accurate shapefiles (± 3 m), and strict error‑rate thresholds (≤ 1 per 1,000 reads).