Jail Inmate Commissary Services

The Coconino County Jail District is seeking proposals from experienced firms to provide comprehensive Inmate Commissary Services, including Inmate Banking, Financial Account Management, and Food Services Support for the Coconino County Sheriff’s Office Detention Division. The selected vendor will be required to provide services at two locations: the Flagstaff Detention Facility and the Page Holding Facility. The contract term will be from July 1, 2026, to June 30, 2031. The District is looking for a vendor that can provide high-quality, secure, and technologically current services that enhance operational efficiency and support the needs of the District, its staff, inmates, and inmates’ families. Some key aspects of the proposal include: system functionality and user experience, operational efficiencies for staff, product selection and safety, commission structure and rate proposal, accounting and reporting methods, customer service support, and ability to integrate with current District systems. • The Flagstaff Detention Facility has a capacity of 596 inmates and an average daily population of 328 in 2025. • The Page Holding Facility has a capacity of 48 inmates and an average daily population of 4 in 2025. • The District is currently using Keefe as its commissary vendor and Hexagon/OnCall as its Jail Management System. • The District is planning to evaluate new Computer Aided Dispatch (CAD), Records Management System (RMS), and Jail Management System (JMS) in the future. • The proposal should include a detailed description of the proposed system, including commissary ordering platform, inmate banking and trust account management, deposit options, and inventory control. • The proposal should also include information on the vendor's experience providing correctional commissary services, financial stability, and customer references.