Description
The Franklin County Municipal Court Clerk of Court is seeking bids for a one‑year, 24×7 third‑party hardware support contract for a Dell Compellent Series storage system located in Columbus, Ohio. The contract requires a priority response (4‑hour SLA), on‑site service when needed, full inclusion of labor, travel, parts, and prepaid FOB‑destination delivery. Bidders must provide a single‑price bid covering all required services and parts listed.
• Scope: 24×7 hardware maintenance and support for Dell Compellent Series (units 17452/17453) with 4‑hour priority response.
• Requirements: Certified technicians, on‑site service within 4 hours, confirmation call within 30 minutes, all parts compatible with the SAN, shipping/handling included.
• Deliverables: Labor, travel expenses, replacement parts (six specific part numbers), and inside delivery (FOB destination prepaid).