Description
The North Dakota University System (NDUS) seeks a qualified Microsoft Unified Support partner to provide enterprise‑wide technical support, escalation to Microsoft, and proactive advisory services across its 11 member institutions. The contractor must deliver 24×7 critical incident response, a centralized support portal, monthly performance reporting, dedicated account management, and security/risk‑assessment services while complying with accessibility, confidentiality, and public‑records requirements. The contract is budgeted at $45‑$65 k per year, with a one‑year term and options for renewal or extension.
• Provide advanced Microsoft support, including escalation to Microsoft and SME access.
• Deliver proactive advisory, security audits, and Microsoft Risk Assessment Program services.
• Maintain a centralized support portal, 24×7 critical‑incident coverage, monthly reporting, and dedicated account management.
• Meet stringent insurance, background‑check, and non‑discrimination/boycott requirements.
• Must be an active Microsoft partner with experience supporting at least three enterprise customers, including a higher‑education institution.