Description
The National Institute of Standards and Technology (NIST) is seeking a service contract for the maintenance and repair of a Bio-Rad QX200 ddPCR system with automatic droplet generator (AutoDG). The contract will include on-site repairs, preventative maintenance visits, and remote technical support. The contractor will be required to provide OEM-certified replacement parts and software updates. The period of performance will be a base period of 12 months with two 12-month option periods.
• The contractor shall provide on-site repairs and preventative maintenance visits.
• The contractor shall provide remote technical support for troubleshooting.
• The contractor shall provide OEM-certified replacement parts and software updates.
• The contractor shall perform all repairs on-site at NIST Gaithersburg unless agreed otherwise by NIST.
• The contractor shall remove and replace parts as necessary and provide a service report after each visit.