Description
Missouri State University seeks a modern, cloud‑based Constituent Engagement Platform to replace its legacy “Encoura Encompass” system for the University Advancement division and the Missouri State Foundation. The vendor must provide a fully functional platform with data management, email marketing, event registration, online giving, alumni networking, and robust reporting, all integrated with Ellucian CRM Advance. The contract includes implementation, data migration, customization, training, ongoing technical support, and a sandbox environment, and must meet WCAG 2.0 AA accessibility standards with a VPAT and dedicated accessibility staff.
• Core modules: constituent data segmentation, email/marketing, event management, online donation processing, community networking, analytics/reporting.
• Required integration: Ellucian CRM Advance and existing data warehouses; secure, user‑role access controls.
• Deliverables: software licensing, implementation services, training, annual maintenance, optional third‑party products, and a post‑go‑live sandbox.
• Compliance: WCAG 2.0 Level AA, Section 508, MO ICT standards, with indemnification for accessibility claims.
• Contract term: 3 years with one optional 1‑year renewal; firm pricing, net‑45 payment terms, and mandatory insurance coverage.