Five9 Call Center Software

The Maryland State Department of Education (MSDE) Office of Early Childhood is seeking an authorized Five9 reseller to provide a one‑year subscription and support for its Call Center Services, which will support the Childcare Administration Tracking System (CCATS) Help Desk and Provider Portal. The contract includes setup of a multi‑extension phone line, voicemail, and related technical support, with a total contract ceiling of $50,000. The award will be made to the lowest‑priced responsive bidder who meets the mandatory requirement of being an authorized Five9 reseller. Bids must be submitted electronically via eMMA by October 13, 2026, and the contract period runs from approximately November 15, 2026 to November 14, 2027. • Scope: Provide Five9 cloud‑based call‑center software (voice, VCC seats, admin/supervisor licenses, DID numbers, recording, storage, secure RTP, technical account management). • Mandatory: Bidder must be an authorized Five9 reseller. • Contract value: Not to exceed $50,000 for the 12‑month term. • Delivery location: Maryland State Department of Education, Baltimore, MD. • Submission: Electronic via eMMA; include letter of interest, resume, signed Exhibit A, and updated W‑9 if needed. • Award criteria: Lowest price meeting all requirements. • Billing: Monthly invoicing; net‑30 payment terms.