Provision of Meter Reading Services on a Multi-Year Contract

The County of Gwinnett, GA is seeking a qualified vendor to provide full‑scale water‑meter reading and related field service order execution for its Department of Water Resources under a five‑year, multi‑year contract. The contractor must staff at least 65 meter readers/technicians, supply Android smartphones with the required SPMR/Field‑Force apps, capture GPS coordinates for each meter, and meet strict error‑rate and service‑order deadlines while adhering to extensive bonding, insurance, and performance‑penalty provisions. • Daily meter‑reading volume: 13,000–18,000 reads (≈ 294,000 meters per month) using vendor‑provided Android devices. • Field service orders (transfer, move‑in/out, lock‑off, reconnect, etc.) must be completed within defined business‑day windows, with penalties for lateness. • Minimum staffing of 65 field personnel, single‑person crews for most routes, and mandatory safety/OSHA compliance for confined‑space vaults. • Vendor must deliver daily route uploads by 6 PM, maintain error‑rate ≤ 1 per 1,000 reads, and provide GPS shapefiles (Georgia West, NAD 1983 StatePlane) with ± 3 m precision. • Bonds: 5 % bid bond; 100 % performance & payment bonds; insurance requirements include $2 M general liability and A.M. Best A‑8/A‑7 ratings.