Description
Pacific Gas and Electric Company (PG&E) is seeking a single vendor to provide an enterprise‑scale, integrated solution for off‑site physical‑records storage, retrieval, digitization, and metadata integration supporting its Information and Records Governance program. The vendor must operate climate‑controlled, ARMA‑ and NFPA‑compliant facilities, manage inbound and outbound logistics (deposits, pick‑ups, deliveries, re‑filing, destruction, and permanent withdrawals), and deliver high‑volume image‑on‑demand scanning with configurable metadata exchange to PG&E’s Zasio Versatile inventory system. Pricing must be supplied on a per‑cubic‑foot, per‑file, per‑delivery, and per‑hour basis, with service‑level guarantees (e.g., 24‑hour regular retrieval, 4‑hour rush retrieval) and credits for performance shortfalls.
• Secure, climate‑controlled off‑site storage of > 350 k record boxes and electronic devices, with RFID/barcode tracking and a real‑time inventory system.
• Full logistics suite: deposit intake, regular/non‑local pick‑up, next‑day/half‑day/rush delivery, re‑filing, destruction (with certification), and permanent withdrawal services.
• High‑volume digitization (image‑on‑demand) including 300 DPI PDF creation, optional color, rush scanning, and integration of metadata into PG&E’s existing records‑management platform.
• Required compliance with ARMA TR 01‑2011, NFPA 232 standards, and PG&E’s Supplier Code of Conduct; annual facility audits and SLA‑driven performance metrics.
• Pricing structure must be vendor‑provided for every service element; no ceiling or budget disclosed.