81626Y0765-Notice of Concept Report for NYC 988

The New York City Department of Health and Mental Hygiene is planning to issue a Request for Proposal (RFP) for a vendor to operate the NYC-specific suicide prevention, crisis counseling, emotional and peer support, information and referral hotline, known as NYC 988. The contractor will be responsible for providing crisis counseling and suicide prevention services, peer support, information and referral to behavioral health services, and follow-up services. The contractor must be certified by Vibrant Emotional Health as a 988 Lifeline crisis center, or be able to demonstrate the ability to become a certified 988 Lifeline crisis center. • Crisis counseling and suicide prevention services • Peer support services • Information and referral to behavioral health services • Follow-up services • Single point of access to urgent behavioral health services • Mobile friendly website with NYC 988 specific services The RFP is expected to be issued in Winter 2025/2026, and proposals will only be accepted through the PASSPort system.