RFP2026P106 UCO Unified AI Engagement & Workforce Ecosystem

University of Central Oklahoma is seeking a vendor to design, develop, and deploy a unified AI‑driven engagement platform that will serve admissions, career guidance, and ultimately academic advising functions. The solution must operate as a secure, single‑tenant (or logically isolated multi‑tenant) hub‑and‑spoke architecture, integrate with Banner SIS, Slate CRM, Brightspace LMS, and other campus systems, and include a Sentinel Safety Agent for real‑time crisis detection and escalation. The contract is a firm‑fixed‑price, one‑year base with up‑to‑four optional one‑year renewals and a total grant budget of $500,000. Key deliverables include hybrid cloud/on‑prem LLM routing, multilingual (Spanish) safety features, robust analytics dashboards, and full compliance with FERPA, GLBA, SOC 2 Type II, Section 508/WCAG 2.1 AA. • Hub‑and‑spoke AI platform supporting ≥1,000 concurrent sessions and 99.5 %+ uptime. • Sentinel Safety Agent (Spoke 0) with ≤10‑second crisis‑notification SLA, Spanish support, and configurable jailbreak handling. • Spoke 1 admissions & career guidance chatbot with SMS/email follow‑up; Spoke 2 (Phase 2) academic advising “Success Buddy” using Brightspace data. • Hybrid LLM routing to UCO on‑prem private LLM and vendor‑hosted cloud LLM with automatic failover, plus secure vector‑store for Retrieval‑Augmented Generation. • Full integration to Banner (Ethos API), Slate CRM (read/write), Financial‑Aid, Career Services, and Microsoft Entra ID authentication; all data handling must meet FERPA/GLBA data‑governance rules.