Utility Lockbox & Mailed Payment Service

The City of Sacramento, Department of Utilities is soliciting proposals to provide lockbox services including invoice/payment processing for utility bill payments mailed to the City’s Post Office Box. The contractor will be expected to oversee and coordinate all aspects of the contract, provide technical and clerical expertise, and ensure quality services. The scope of work includes lockbox services, exception processing, batching, correspondence batching and delivery, data transmission, depository service, electronic document and imaging, archive database, quality assurance/control, implementation, and contact information. • The contractor must have the ability to electronically scan and read the OCR-B line located at the bottom of the bill stub. • The contractor must have the ability to provide remote deposits, electronically depositing checks and money orders to the City’s bank. • The contractor must have the ability to submit a secure electronic transmission. • The contractor must have a disaster recovery plan to ensure that all processing can be completed within the City’s time frames and requirements. • The contractor must comply with all applicable laws, regulations, court orders, and other legal requirements applicable to the work to be accomplished under the contract.