Description
The County of Los Angeles is seeking information from firms that can provide detailed solutions and strategies to transition the County's voice, calling services, and data into a digital/modern telecommunications platform. The County currently has a significant number of legacy services being provided by AT&T, and the objective of this RFI is to identify modern technologies to replace legacy telephony systems, assess potential migration approaches, determine strategies for ensuring regulatory compliance, and explore capabilities for unified communications. The County is requesting vendors to provide comprehensive information regarding available technologies and platforms, proposed service and future state, implementation and migration, support and maintenance, and cost considerations.
• The County is seeking to modernize its infrastructure to reflect the telecom industry's shift away from the Public Switched Telephone Network (PSTN) and towards modern, all-digital, Internet Protocol (IP) networks.
• The County wants to ensure compliance with regulatory requirements such as E911, FCC, ADA, and HIPAA.
• The County is looking for a solution that can provide redundancy, disaster recovery, and resilient service designs capable of sustaining critical operations.
• The County wants to explore capabilities for unified communications, including UCaaS, collaboration platforms, and mobile solutions.
• The County is seeking a solution that can provide a support model for the transition of services, including monitoring, management, and fault diagnostic capabilities, as well as training plans and long-term support structures.