Description
Greater Portland Transit District (GPM) in Maine is seeking a SaaS microtransit software platform to launch and operate an on‑demand transit service. The vendor must provide a fully white‑label rider app (iOS/Android), dispatcher web interface, integration APIs, reporting dashboards, data hosting in the United States, and training/support. The contract is a five‑year fixed‑price award (with two optional one‑year extensions) and the system must be live by August 31 2026.
• Core deliverables: mobile rider app, dispatcher & admin portals, real‑time routing/optimization, and GTFS‑Flex feed publishing.
• Required integrations: fare‑payment systems (Umo Mobility, Cardpointe), optional CAD/AVL, and open API for future enhancements.
• Support & training: remote technical support (6 am–11 pm Mon‑Sat, 6 am–8 pm Sun), on‑site/remote training, and data‑security compliance (U.S. hosting, encryption).
• Pricing: total five‑year cost for a baseline of three peak vehicles, with per‑vehicle‑per‑month rates for future expansion and separate line‑items for optional features (AI‑IVR, custom reporting, etc.).
• Deliverables timeline: configuration and integration May‑July 2026; full operational launch by August 31 2026; optional extensions up to a total of seven years.