Microtransit Services RFP for Universal City, Texas EDC

The Universal City Economic Development Corporation (UCEDC) is soliciting a single‑turnkey provider to design, launch, and operate a city‑wide microtransit service. The contract is for an initial one‑year term with two optional one‑year renewals, targeting a test pilot in late Winter 2027 and a soft launch in Spring 2027. The service must operate seven days a week, 8 am‑7 pm weekdays and 10 am‑5 pm weekends, with average wait times under 20 minutes and maximum 30 minutes. Requirements include a real‑time dispatch platform, rider‑facing app, ADA‑compliant vehicles (owned or leased), driver compliance with FTA/TxDOT rules, vehicle maintenance, customer service, and ongoing performance reporting. The anticipated annual operating budget is about $550,000, with potential supplemental federal or state grant funding. The city expects the provider to deliver technology, operations, staffing, marketing, and data analytics, and to coordinate closely with UCEDC’s Transit Services Coordinator.