Base + Four Maintenance Plan for Orbitrap IDX Mass Spectrometer and Vanquish Liquid Chromatography System

The National Institutes of Health (NIH) is seeking a vendor to provide a full-service maintenance plan for the Thermo IDX Liquid Chromatography Mass Spectrometry system (Orbitrap IDX) and associated Vanquish liquid chromatography components. The plan should include unlimited repair service visits, all replacement parts, all labor associated with repairs, and one scheduled preventive maintenance visit per year. The vendor should also provide technical support, diagnostics, and on-site service during normal business hours. The system components covered under the service agreement include the Orbitrap IDX Mass Spectrometer, Vanquish Liquid Chromatography System, Binary Pump, Split Samplers, and Column Compartment. • The plan should have a maximum seventy-two hour on-site response time after service request is logged. • The vendor should determine repair or replacement of parts using manufacturer-compliant components. • The service period includes a base year and option years as specified in the contract period. • The vendor should provide technical support, diagnostics, and on-site service during normal business hours.