Description
San Bernardino County seeks a vendor to design, host, and manage a fully online, multilingual, ADA‑accessible food‑handler training and assessment platform, plus optional Food‑Protection Manager certification services. The contractor will collect the statutory $22 per‑customer fee, retain a negotiated portion as compensation, and remit the balance to the County each month. The solution must support English, Spanish, Mandarin (audio/text), and ASL video, meet a ≤ 6th‑grade reading level, achieve a 70 % passing score, be ANAB‑accredited (ASTM E2659‑09), integrate with County SSO and facility lists, and provide robust reporting, fraud‑prevention, and after‑hours technical support. The contract runs July 1 2027 – June 30 2030, with a 20‑business‑day implementation window after award.
• Provide 24/7 online training, assessment, and printable certificates (no physical wallet cards required).
• Deliver optional in‑person Food‑Protection Manager exams and proctor training within the County.
• Supply monthly operational/fiscal reports, web‑traffic metrics, and secure payment processing; no credit‑card fees may be passed to the County.
• Meet extensive insurance, CCPA, and local‑vendor preferences; must be registered in the County ePro system and submit all required attachments (A‑J).