Lenel & Milestone Maintenance Support Services for Security Cameras

The Department of Defense, Defense Health Agency is seeking a contractor to provide Lenel & Milestone On-Site Maintenance Support Services for the Operations Department at Walter Reed National Military Medical Center, Bethesda, Maryland. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in the Performance Work Statement. The services include maintenance and support of the OnGuard Access Control System and the Milestone Video Management System. The contractor shall furnish two full-time equivalent Lenel OnGuard certified maintenance technicians and one full-time equivalent Milestone certified system administrator/technician to perform on-site tasks. The base period of performance shall begin on July 1, 2026, and end on June 30, 2027, with four consecutive one-year option periods. Some key features of the job include: * Providing maintenance and support for security cameras and access control systems * Ensuring the security and integrity of the systems * Performing daily maintenance and troubleshooting tasks * Providing training and support to government personnel * Ensuring compliance with all relevant laws and regulations