Description
The City of Los Angeles is seeking a qualified vendor to provide third-party administration of requests made by interim housing sites to recover reimbursement of property damage related to the Inside Safe program. The selected vendor will be responsible for managing reimbursement requests and claims using a digital real-time database, coordinating with site operators and service providers, conducting on-site inspections, and reporting to the City on a monthly and quarterly basis. The vendor must have experience in adjusting, claims management, secure digital documentation, and data reporting. The contract term is from April 1, 2026, to March 31, 2029, with an estimated budget of $250,000.
Some key points to consider:
• The vendor must have a minimum of five years of experience providing third-party administration of damage claims or reimbursements for contracts with similar size and scope.
• The vendor must possess all necessary training, certifications, licenses, permits, and approvals to perform the services.
• The vendor must be proficient in electronic document management, digital signatures, secure cloud-based case management, claims data analysis and reporting, and compliance with public agency data privacy and security requirements.
• The vendor must employ experienced claims adjusters, site inspectors, data analysts, and administrative support personnel with strong professional communication and negotiation skills.