Description
The City of North Las Vegas is issuing an open RFP to develop a modern customer portal and a mobile workforce management (AMI) solution for its Utility Department. The solution must enable residents to view and manage their utility accounts, submit service requests, and receive real‑time outage notifications, while field crews receive optimized scheduling, mobile access to work orders, and asset management tools. Vendors will be required to design, develop, host, and support the portal and mobile applications, integrate with existing utility billing systems, and ensure robust cybersecurity and accessibility compliance.
• Deliver a web‑based customer portal with account management, billing, outage alerts, and service request capabilities.
• Provide a cross‑platform mobile app for utility field staff featuring real‑time dispatch, GPS routing, asset tracking, and offline functionality.
• Integrate both solutions with the city’s existing AMI infrastructure and ensure data security, scalability, and compliance with relevant standards.