Description
The Franklin County Municipal Court Clerk of Court is seeking a single‑year, third‑party maintenance contract for a Dell PowerEdge M1000E chassis (service tag 94JN2H1). The vendor must provide service equivalent to Dell ProSupport Plus, including 24 × 7 remote support, a 4‑hour on‑site response for mission‑critical issues, full hardware and software coverage, collaborative assistance, self‑service case management, software updates, and Dell‑certified (or equivalent) replacement parts. All shipping, handling, and inside‑delivery costs must be included in a single bid amount, with FOB destination prepaid delivery to the Clerk’s Office at 375 S High St, 16th Floor, Columbus, OH 43215.
• 1 year contract (6/4/2026 – 6/3/2027) for 3rd‑party maintenance of a Dell M1000E chassis.
• Required service levels: 24 × 7 remote support, 4‑hour on‑site response, Dell‑certified parts, full coverage of hardware and software.
• Delivery terms: inside delivery, FOB destination prepaid; all shipping/handling costs rolled into the total bid.
• No budget ceiling disclosed; vendor must submit a single total price in USD.