Description
The State of Tennessee, Department of Labor and Workforce Development, is seeking information from vendors for teleconference services. The department requires a service that can provide 30 telephonic conference rooms per day, with the ability to operate simultaneously and have an unlimited number of participants per conference room. The service must also provide recording capabilities, with the ability to store digital recordings for five years. Other requirements include a toll-free number, unique PINs for each conference, and the ability to display caller ID information. The department is looking for a vendor that can provide a reliable and secure teleconference service that meets their specific needs.
• The service must be able to be used as a call-in or call-out method
• The service must provide a report at the end of each conference call
• The service must maintain a minimum of 97% uptime
• The service must provide customer support and managerial reports
• The service must meet specific security, encryption, and data requirements