Description
Santa Fe County is seeking a cloud‑based, SaaS agenda, meeting, and document‑management platform to replace its existing Diligent Community system. The solution must support bilingual (English/Spanish) public portals, WCAG 2.1 AA accessibility, AI‑enabled transcription and summarization, full records‑management, secure SSO/MFA, and seamless migration of approximately six years of historical meeting data. The County requires implementation, training, 24 × 7 support, and a persistent test environment, with the contract spanning an initial four‑year term starting September 2026.
• Cloud‑hosted SaaS platform with agenda creation, workflow approvals, minute generation, live‑stream integration, and AI transcription.
• Mandatory bilingual (English/Spanish) public access portal meeting ADA/WCAG 2.1 AA standards and full data‑export capability for archival.
• Migration of thousands of PDFs, minutes, attachments, and video recordings from the current system, plus integration with Microsoft 365 and multiple ERP solutions.
• Provide implementation schedule, training, 24‑hour support, and a persistent non‑production environment for ongoing staff development.