Description
The State of North Dakota is seeking a single vendor to deliver a turnkey, integrated inmate‑communication platform that includes telephone and video‑visitation services, inmate tablets, and a commissary ordering and inventory system across all state correctional facilities. The solution must be compatible with the State’s Microsoft‑centric IT environment, meet FedRAMP/HITRUST/StateRAMP security standards, and provide extensive fraud‑prevention, reporting, and accessibility features. The contract will commence on Nov 1 2026, run for an initial five‑year term, and require the vendor to absorb all implementation costs, provide ongoing support, and maintain rigorous security and data‑ownership obligations.
• Turnkey voice, video‑visitation, tablet, and commissary ordering solution for multiple correctional facilities
• Must integrate with State’s Azure AD, Microsoft Active Directory, and Syscon Justice Systems; comply with FedRAMP/HITRUST/StateRAMP or equivalent certifications
• Requires extensive security features (encryption, RPO 4 hrs, RTO 12 hrs, audit logs, breach notifications) and ADA‑compliant hardware
• Vendor responsible for all setup, migration, hardware, and support; contract term 5 years with possible renewals
• Mandatory pre‑proposal site inspection on June 1 2026; proposal due June 19 2026.