service and maintenance agreement for Incucyte S3/

The National Institutes of Health (NIH) is seeking a service and maintenance agreement for the Incucyte S3/Zoom, a real-time, live-cell cellular imaging and analysis system. The contract will be for a period of 12 months, and the contractor will be responsible for providing all necessary services, qualified personnel, material, equipment, and facilities to perform the statement of work. The scope of work includes instrument validation, remote diagnostics and troubleshooting, travel costs and labor, on-site service, and software updates. The contractor will provide a trained technician and brand name parts. • Instrument validation • Remote diagnostics and troubleshooting • Travel costs and labor included • On-site service includes parts and labor for preventative maintenance and break fix service • Includes software updates The government will provide access to the Incucyte S3 at the NCATS facilities, and the contractor will be responsible for providing evaluation and repairs, including labor, software updates, parts, and materials as required.