Description
The New York State Domestic and Sexual Violence Hotline seeks an online Chat provider to fulfill the following requirements:
Mandatory Features:
VAWA Encryption
TExt (SMS) Chat accessible via Hotline Number
Web-based chat available through a clickable link (no cellphone required)
WhatsApp compatibility (essential for the new platform, as requested for Resource Connect)
Additional Requirements
Support approximately 80 users with unique logins
Provide full interpretation/translation services in at least the top 12 languages in NYS (current providers offers AI translation across all languages for web, text, and WhatsApp applications)
Enable notifications to supervisors if no users are online or if there is no response within 20 seconds
Maintain low cost to fit within our budget
Business enterprises awarded an identical or substantially similar procurement contract within the past five years:
None
Attached files
The solicitation documents live at the source — open the bid source above to download them.