Debt Collection Services

Mott Community College is seeking a service provider to provide debt collection services for delinquent and past due accounts, as well as personal financial education to students. The service provider will be responsible for collecting debts in accordance with Michigan state laws and providing regular reports to the college. The contract will be for a term of three years, with the option to renew for up to two additional one-year periods. • The service provider must have at least seven years of experience in debt collection and provide a competent project manager to oversee the project. • The service provider must provide personal financial education to students and assist them in managing their financial default before reporting them to credit bureaus. • The service provider must provide debt collection services in an efficient, courteous, and timely manner, and must not subcontract any work without prior written permission from the college. • The service provider must provide regular reports to the college, including daily account access, monthly activity reports, and annual summaries. • The service provider must comply with all federal, state, and local laws and regulations, including the Fair Debt Collection Practices Act and the Family Educational Rights and Privacy Act.