Advarra Patient ID -Base Plus 4-Fargo VAMC

The Department of Veterans Affairs is seeking a firm fixed price service contract to maintain the Advarra Patient Identification System at the Fargo VA Health Care System. The contract will include annual telephone technical support, software maintenance, documentation upgrades, and application upgrades for a period of 1 year with 4 option years. The contractor will be required to provide remote diagnostic and corrective procedures, scheduled maintenance, and quotations for unscheduled maintenance requirements. The contractor must comply with all information security requirements outlined in the solicitation. • The contract will cover Bio-Point Patient Identification System Annual telephone technical support and software maintenance. • The contractor will provide telephone support, software and documentation support, and scheduled maintenance. • The contractor must ensure that all data files are adequately duplicated and documented. • The contractor must comply with VA information and information system security/privacy requirements. • The contractor must store, transport, or transmit VA sensitive information in an encrypted form.