Request for Proposal for Call Analysis for Public Safety’s 911 Dispatch Center, Department of Public Safety

The City of Cleveland is seeking a comprehensive analysis of 911 call data to identify patterns, trends, and peak call times, and to inform operational improvements within the 911 Dispatch Center. The selected vendor will be required to provide detailed analysis, reporting, and implementation of recommendations to enhance the efficiency and effectiveness of 911 operations. The project is funded at $100,000 for Year 1 and $100,000 for Year 2. Some key requirements for the proposal include: • Proven experience analyzing 911/EMS/Police/Fire call data for public safety agencies • Ability to categorize calls by type, priority, outcome, and location of the call • Capability to identify trends, peak call times, resource utilization, and patterns related to specific geographic areas or population data • Expertise with Computer-Aided Dispatch (CAD) and 911 call data systems, including capturing agency-specific call information • Ability to produce clear, actionable reports and visualizations that incorporate demographics, call locations, and agency details • Provide recommendations to improve efficiency, staffing, or response times • Ensure compliance with all applicable data privacy and security standards • Deliver final analysis and report within the agreed project timeline • Include examples of similar work completed and references from public safety agencies • Ability to support follow-up questions or presentations for agency staff, including discussion of demographic and location-specific insights.