Description
The State of Michigan is seeking a contractor to provide comprehensive language access services, including interpretation and translation, to support statewide initiatives. The contractor must provide services in a broad range of languages and dialects, including but not limited to Albanian, Amharic, Arabic, Bengali, Burmese, Cantonese, Chaldean, Dari, English, Farsi, French, German, Greek, Gujarati, Haitian Creole, Hindi, Hmong, Italian, Karen, Khmer, Kibembe, Kinyarwanda, Kirundi, Japanese, Korean, Lao, Malay, Mandarin Chinese, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Simplified Chinese, Somali, Spanish, Swahili, Tamil, Telugu, Thai, Traditional Chinese, Twi, Ukrainian, Urdu, and Vietnamese.
Some key features of the contract include:
• Interpretation services: simultaneous, consecutive, over-the-phone, video remote, and on-site interpretation
• Translation services: document translation, machine translation post-editing, and multifaceted projects
• Quality standards: contractors must ensure interpreters hold certifications or have completed training, and translators must hold American Translator Association certification or equivalent
• Reporting requirements: contractors must provide quarterly and annual reports, including customer satisfaction surveys and performance dashboards
• Service level agreements: contractors must meet specific standards for ADA compliance, customer satisfaction, over-the-phone interpretation, video remote interpretation, translation turnaround time, and reporting.