DA10--Social Listening Software as a Service (SaaS) (VA-26-00060732)

The Department of Veterans Affairs (VA) is seeking information on Social Listening Software as a Service (SaaS) to improve visibility into Veteran sentiment and emerging issues on social channels. The SaaS tool should be able to monitor publicly available Veteran conversations, aggregate data, and provide near real-time identification of trends and urgent concerns. The tool should also include natural language processing, AI-powered predictive analytics, and customizable reporting capabilities. The contract will have a 12-month base period with four 12-month option periods. Interested contractors should provide information on their company, product capabilities, and experience with similar projects. • The SaaS tool should be FedRAMP authorized and compliant with FIPS 140-2, NIST 800-53, and Section 508 of the Rehabilitation Act of 1973. • The tool should have a customizable Commercial-off-the-shelf (COTS) product with a publicly available commercial roadmap. • The tool should support data export in multiple file formats and have a production-ready Generative AI (GenAI) capability. • The contractor should provide a software bill of materials (SBOM) and ensure that all procured products have appropriate updates and patches installed prior to delivery to VA. • The contractor should comply with VA's information security and privacy requirements, including data management, incident response, and continuous monitoring.