Co-Managed I.T. Services for the Police Department, Fire Department & EMS Department

**Summary of the RFP for Co-Managed I.T. Services for the Police, Fire, and EMS Departments in Hopkinsville, Kentucky:** **Purpose:** The City of Hopkinsville seeks proposals from qualified vendors to provide Co-Managed I.T. Services (CoMITS) for its first responder departments: the Hopkinsville Police Department, Hopkinsville Fire Department, and Christian County/Hopkinsville Emergency Management Services (EMS). **Background:** The City's internal IT resources currently support the Police, Fire, and EMS Departments. To improve operational effectiveness, the City is transitioning to a co-managed model for these departments, where a third-party vendor will provide direct IT support and administration while integrating with existing systems and procedures. **Scope of Services:** The selected vendor will provide comprehensive IT support and administration services for the listed departments, including remote helpdesk and end-user support, on-site technical support, network monitoring and maintenance, wireless network management, server and workstation management, administrative services, and software and tools. **Proposal Requirements:** Proposals must include company background and relevant experience, a statement of organization and experience, references and past performance, related experience, a service delivery plan, a cost proposal, and a letter of intent. **Contractor Compliance Requirements:** Contractor personnel must meet insurance requirements and comply with the FBI Criminal Justice Information Services (CJIS) Security Policy. **Applicable Conditions:** The City reserves the right to reject any or all proposals, make modifications, or make partial or multiple awards. Technical defects may be excused if beneficial to the City.