DG10--Virtual Town Hall Services Base plus 4 Option Years

The Department of Veterans Affairs (VA) is seeking a vendor to provide a virtual town‑hall platform and related services for Jesse Brown VA Medical Center. The contract is a firm‑fixed‑price, base‑year plus up to four optional one‑year extensions, totaling up to five years of service. The vendor must support large‑scale telephone‑based meetings, provide two professional screeners per event, and deliver pre‑recorded robo‑calls to participants. The scope includes two 50,000‑participant town halls and two 10,000‑participant town halls each year, with associated voicemail transcription services. • Provide a cloud‑based platform that can auto‑dial up to 50,000 participants and handle up to 10,000 participants per event without attendee software installation. • Supply two qualified screeners for each town‑hall to field questions. • Deliver pre‑event robo‑calls and voicemail transcription for each event (≈50k or 10k voicemails per event). • Conduct four town‑hall events per base year (two large, two smaller) and the same number each option year. • All work is virtual; no on‑site equipment required. • Contract period: 10/1/2026 – 9/30/2031 (base year + up to four option years). • Submission deadline: 09‑02‑2026 13:00 CDT. • NAICS code: 517121 (Telecommunications‑Telephone Communications).