Notice of Intent to Consolidate Platform One Help Desk Support Services

The US Air Force is seeking to consolidate two existing Basic Ordering Agreement (BOA) orders for helpdesk support services for Platform One. The contractor will provide all necessary personnel, equipment, and materials to perform helpdesk support, including dedicated help-desk support, issue resolution, and coordination with internal teams and commercial vendors. The contract will consist of a one-year base period and four one-year option periods. • The contractor will provide helpdesk support services using Platform One-approved collaboration tools, such as JIRA. • The contractor will deliver automated email updates to keep users informed about the status of their issues. • The contractor will coordinate with Platform One internal teams and commercial vendors to facilitate the timely completion of corrective actions.