Description
The State of Washington, Department of Social and Health Services, is seeking information from technology vendors related to the integration of artificial intelligence (AI) into Washington State's No Wrong Door (NWD) system. The NWD system includes the WA Cares Fund, the CLC network of provider agencies, and the CLC website and resource directory. The department is looking for input on how AI can enhance navigation, personalization, and service delivery across these components. Respondents are asked to provide information on the current landscape of AI-enabled solutions, promising use cases, and implementation models. The department is also seeking input on operational and technical considerations, such as privacy, transparency, and interoperability.
• The WA Cares Fund is a public long-term care insurance program that provides eligible workers with up to $36,500 in lifetime benefits for LTSS.
• The CLC network of provider agencies offers assistance to older adults, individuals with disabilities, and their families and caregivers in finding and accessing LTSS.
• The CLC website is a self-service resource that supports individuals in finding trusted information on and accessing LTSS programs and services.
• The department is interested in understanding how AI can support caregivers in navigating multiple programs, understanding program eligibility and costs, and reducing the need to repeat or re-enter information across agencies and programs.
• The department is also seeking input on how AI can support individuals with disabilities in navigating services, ensuring compliance with accessibility standards, and reducing contradictory or siloed information across programs.