Collection Services for Utility and Fire Department Accounts

The City of Georgetown is seeking a contractor to provide professional collection services for delinquent utility and fire department accounts. The contractor will be responsible for receiving account placements from the City and conducting all related services, including debtor outreach, payment processing, reporting, and remittance of recovered funds. The contract will remain in effect for a period of 36 months unless terminated earlier by the City and may be renewed up to two additional 12-month periods. The City anticipates making placements on a daily basis for inactive utility billing accounts and on a weekly basis for fire department-related invoices and accounts. • The contractor must have the capability to send and receive data files in a format designated and approved by the City. • The contractor must provide online access to the records referred on a 24/7/365 ongoing basis. • The contractor must create, submit, receive, and read data files on collected payments in a format designated and approved by the City. • The contractor must ensure that all data transfer files must be Secure FTP (SFTP) and encrypted using PGP (“Pretty Good Privacy”) with a public key supplied by the City. • The contractor must maintain separate files for each account for audit purposes. • The contractor must accept and process credit card payments via telephone for Visa and MasterCard as a minimum requirement. • The contractor must have the ability to collect monies 24 hours per day, 7 days a week. • The contractor must provide monthly commission reports and detailed reports reflecting account activity, collections, legal actions, adjustments, updated addresses, and corrections. • The contractor must submit monthly invoices to the City, accompanied by an explanation of charges, fees, services, and expenses. The City will evaluate proposals based on the following criteria: proposed team and prior experience, respondent qualifications, project approach and schedule, financial stability, and price proposal.