Description
The U.S. Embassy in Lusaka, Zambia is seeking quotations to provide comprehensive mobile‑phone services for its official use. The contractor must supply voice, data, SMS, voicemail, international calling, roaming, itemized billing, and 24/7 support for roughly 550 subscriptions on government‑furnished devices, ensuring at least 90 % network coverage across Zambia with modern 5G/LTE technology. The contract will be a single IDIQ with a one‑year base period and up to four one‑year options, valued between a guaranteed minimum and a high‑value ceiling.
• Provide multiple subscription tiers (voice + data) for ~550 lines, including international minutes and roaming for nine countries.
• Deliver 24 × 7 customer support with a ≤ 2‑hour response time and activation/de‑activation within 4 business hours.
• Meet cybersecurity supply‑chain requirements (C‑SCRM questionnaire or ISO 27001/SOC II) and submit all required certifications with the offer.