Description
This solicitation seeks a qualified firm to provide comprehensive third‑party administration of Marin County’s self‑insured General Liability program. The contractor will manage the full claims lifecycle—from receipt, GCA‑compliant intake, investigation, reserve setting, and settlement coordination through closure—while maintaining strict statutory deadlines and supporting the County’s excess‑layer insurance reporting. Additional responsibilities include data transition from the incumbent, real‑time access to a claims‑management system, quarterly performance reporting, sub‑rogation support, and adherence to County‑specific policies such as the living‑wage ordinance and nuclear‑free zone.
• Administer all General Liability and Property claims, ensuring California Government Claims Act compliance and timely claimant communication (≤ 1 business day).
• Provide a transition plan, migrate existing claim files, and grant County staff read‑only access to the RMIS (FileHandler).
• Deliver quarterly statistical, loss‑trend, and custom reports; support litigation coordination with County Counsel and maintain trust‑account bookkeeping.
• Meet performance metrics (e.g., claim acknowledgment within 24 hrs, reserve establishment within 7 days, diary updates every 30‑60 days).
• Carry required insurance, maintain records for five years, and comply with local ordinances (living wage, nuclear‑free, WCAG 2.2 AA accessibility).