No Call List Program

The State of Colorado seeks a vendor to operate and maintain the Colorado No‑Call List program, a statewide database that allows residents to register “do‑not‑call” telephone numbers, file complaints, and enables telemarketers to purchase access to the list. The vendor must provide a secure, highly available web portal, IVR registration and complaint systems, telemarketer registration and billing, quarterly list downloads, and comprehensive reporting to law‑enforcement and the Public Utilities Commission. The contract includes data security, 99% uptime, 24/7 public access, and annual fee collection with a maximum vendor revenue cap of $120,000 per calendar year. • Build and host a responsive website (www.ColoradoNoCall.com) with resident registration, verification, update, and removal functions. • Implement IVR telephone registration and complaint filing with simultaneous‑call handling. • Provide online telemarketer registration, annual renewal, and credit‑card processing (state bears no processing fees). • Manage secure storage, confidentiality, and reporting of consumer complaints and telemarketer activity. • Deliver quarterly and annual reports to the Public Utilities Commission and Attorney General. • Ensure 99% system uptime, 24/7/365 availability, and load‑testing for high‑traffic periods. • Collect registration fees from telemarketers (sliding scale up to $1,000 per company) and retain up to $120,000 annually.