RFP# 92317 - Branded Merchandise Management Services

The University of Maryland Global Campus (UMGC) is seeking a qualified firm to provide Branded Merchandise Management Services in support of the Office of Marketing. The selected contractor will be responsible for providing end-to-end management of branded merchandise programs, including product sourcing, e-commerce site management, fulfillment, and on-site retail operations during commencement events. The contractor will need to demonstrate clear and detailed approaches to program execution and provide well-defined, scalable solutions that support both ongoing merchandise needs and event-based sales. • The contractor will be responsible for managing inventory, overseeing minimum-order requirements, coordinating brand approval processes, and ensuring accurate and timely fulfillment of internal orders. • The contractor will also be responsible for managing the UMGC Gear Site, a public-facing e-commerce site, and providing a fully functional, contemporary retail-quality e-commerce experience. • The contractor will need to provide regular reporting on sales performance, inventory levels, and order activity, as well as propose and provide key performance indicators (KPIs) aligned to program objectives. • The contractor will need to comply with all applicable UMGC policies, standards, and requirements, including brand standards, data protection, and information security requirements. • The contractor will need to provide a completed Higher Education Community Vendor Assessment Tool (HECVAT) and, if available, a SOC 2 Type II report upon request.