E911 Services Agreement

The E911 Services Agreement is between ConvergeOne, Inc. and Bay County, FL, for the provision of E911 services. The agreement outlines the terms and conditions of the services, including the scope of work, payment obligations, and termination clauses. The services include proactive 24x7x365 system monitoring, monthly preventative maintenance schedules, and unlimited call-in support. The agreement is a fixed-price contract, meaning that Bay County will not incur any additional invoices for "moves, adds, and changes" to their Intrado system. Key aspects of the contract include: • Proactive 24x7x365 system monitoring with monthly reports delivered electronically • E911 Monthly Preventative Maintenance Schedules • Implement Intrado manufacture software upgrades • Implement and assist with E911 product warranty services • Unlimited call-in support to 24x7x365 C1-Safety First Help Desk • Unlimited onsite support provided by C1-Safety First E911 Field Engineer’s • Online C1-Safety First E-911 Customer Web Portal • Create, track and escalate trouble tickets and check on the “health” of the E-911 system This contract is relevant to businesses that provide emergency services, such as 911 call centers, and those that require proactive monitoring and maintenance of their systems.