Collection Agency Services

The City of Spokane is awarding a three‑year contract for collection agency services to recover delinquent utility revenues. The selected vendor will provide real‑time online account access, toll‑free support, monthly and quarterly reporting, and must operate on a contingency‑based commission model with no upfront fees. The contract allows up to two one‑year renewal extensions and requires compliance with Washington collection statutes, record retention for seven years, and strict confidentiality. • Scope: Debt‑recovery for water, sewer, and refuse accounts, including possible litigation and credit‑reporting. • Payment: Percentage‑of‑principal commission (vendor to propose rate; incumbents used 30‑33%). • Requirements: WA‑licensed, ≥5 years experience, real‑time system, toll‑free line, 7‑year record retention, adherence to FDCPA.