Customer Relationship Management Software

The Frederick County Division of Economic Opportunity is seeking a comprehensive Customer Relationship Management Software (CRM) system to promote and facilitate the economic wellbeing of the County. The system should be user-friendly, customizable, and able to import legacy data. The contract is currently in the award process, with 13 vendors having submitted proposals. Key features of the CRM system include the ability to accommodate future enhancements and integrate with other services without requiring significant modifications. • The CRM system will be used by a small team of 11 people, with potential for future expansion. • The system must be able to import legacy data from the existing system and/or Excel spreadsheets. • The system must be customizable to meet the County's needs. • The system must be able to accommodate future enhancements and integrate with other services. • The contract is currently in the award process, with the award expected to be listed on the website after final award by the County.