The contract involves a 1-year Cisco SMARTnet Service Contract, which includes 7x24x4 NBD (next business day) support. The contract requires the vendor to register all warranty and support for hardware/software directly to Butte County, and provide proof of registration with the delivery of the product or via email. The contract term is from April 6, 2017, to April 5, 2018. Key points to consider include:
• The contract is for a specific type of service (Cisco SMARTnet)
• The contract has a specific term (1 year)
• The contract requires registration of warranty and support for hardware/software
• The contract has a specific point of contact (Samantha Skinner)