Enterprise Service Management (ESM) Deployment and Professional Services

This contract awards THE 400, LLC a professional services engagement to deploy and support Enterprise Service Management (ESM) capabilities for the awarding agency. The work includes implementation of ESM tools, integration with existing IT infrastructure, training of agency staff, and ongoing technical support. The award is valued at just over $560 K and is slated to begin in late September 2026. • Scope: ESM platform deployment, customization, integration, and user training. • Deliverables: Fully operational ESM system, documentation, and post‑implementation support services. • Value: $560,040 total award amount, indicating a mid‑size professional‑services contract.