Description
The University of Georgia (UGA) is seeking a Short Message System (SMS) platform to provide students with a singular platform to receive text-based communications. The platform should be able to integrate with existing systems on campus and offer various features such as billing based on a set number of texts per year, unlimited users, multiple shared inboxes, and advanced scheduling of communications. The supplier must meet product implementation, infrastructure, and security specifications required by UGA. Some key features of the platform include:
• Billing based on a set number of texts per year or based on current student enrollment numbers for a flat annual rate
• Unlimited users per “Team” or “Account”
• Multiple shared inboxes with dedicated unique phone numbers for each inbox respectively
• Conditional based list segmentation based on native and custom data fields
• Automated list management including keyword-based opt-in and opt-out functionality
The platform should also have analytics and exportable reporting functionality that provides information such as total messages sent, total messages delivered, delivery rate, delivery time, unread count, reply rate, and reply time.